OVERVIEW

Welcome to Luscious Lashes Supplies. The terms “we”, “us” and “our” refer to Luscious Lashes Supplies. Luscious Lashes Supplies operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Luscious Lashes Supplies is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services and/or placing an order, you confirm that you are legally able to enter into a binding contract in your country of residence. Where required by law, purchases must be made with the consent of a parent or legal guardian.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to accurately display our products and services. However, colours, finishes, or appearance may vary depending on your device or screen settings.

We do not warrant that the appearance, performance, or quality of any products will meet your expectations.

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product at any time and to limit quantities on a case-by-case basis.

Some of our products include cosmetic and chemical items such as eyelash extension adhesives (glues), removers, primers, cleansers, sealants, and related products (“Lash Products”).

SECTION 2A – SAFETY, PATCH TESTING & RESPONSIBILITY

By purchasing and/or using Lash Products from Luscious Lashes Supplies, you acknowledge and agree that:

• All products are used entirely at your own risk

• Lash products should only be used by individuals competent to do so

• Patch testing is mandatory prior to use

• Individual reactions may vary and allergies or irritation may occur

• Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition

• You are responsible for checking ingredients, instructions, and suitability for your intended use

• You are responsible for proper storage, handling, and use of all products

• We are not responsible for misuse, improper application, failure to patch test, lack of training, improper storage, or failure to follow instructions

Failure to patch test or follow safety guidance voids any liability on our part. If irritation or adverse reactions occur, discontinue use immediately and seek medical advice where appropriate.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept, refuse, or cancel any order at our discretion.

Orders are not accepted until payment has been received and confirmed. Please review orders carefully before submitting, as we may be unable to cancel orders once accepted.

If an order is changed or cancelled, we will attempt to notify you using the contact details provided at checkout.

Purchases are subject to our Refund Policy [LINK].

You confirm that purchases are for personal or professional use and not for unauthorised resale or export.

SECTION 4 – PRICES & BILLING

Prices, promotions, and availability are subject to change without notice. Prices shown do not include shipping, customs duties, import taxes, or handling fees unless stated otherwise.

You agree to provide accurate and up-to-date billing and payment information and authorise us to charge your selected payment method for all applicable charges.

SECTION 5 – SHIPPING & DELIVERY (WORLDWIDE)

We ship within the UK and internationally.

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by couriers, customs clearance, border inspections, or events beyond our control.

For international orders, you are responsible for all customs duties, import taxes, and local charges imposed by your country.

Risk and title pass to you once the order is handed to the carrier. We are not responsible for non-delivery due to incorrect or incomplete addresses provided at checkout.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including text, images, branding, graphics, and product listings, is owned by Luscious Lashes Supplies or its licensors and is protected by UK and international intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

All trademarks, logos, and brand identifiers belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available.” We are not responsible for the content, accuracy, or availability of third-party tools and services.

Use of optional tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content, practices, or policies of third-party sites. Accessing them is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Luscious Lashes Supplies is powered by Shopify. All purchases are made directly with us. Shopify is not responsible for any aspect of sales, products, or disputes between you and Luscious Lashes Supplies.

You expressly release Shopify from any claims arising from your purchase or use of our Services.

SECTION 10 – PRIVACY POLICY

Your personal information is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you consent to the collection and processing of your information in accordance with those policies.

SECTION 11 – FEEDBACK

Any reviews, comments, or feedback you submit may be used by us for promotional or operational purposes without compensation. You confirm you have the right to submit such content.

SECTION 12 – ERRORS & OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, intellectual property infringement, harassment, misinformation, malware distribution, or any activity that harms the Services or others.

We reserve the right to suspend or terminate access for violations.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at any time without notice. Obligations incurred prior to termination survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

All Services and products are provided “as is” and “as available.” We make no warranties, express or implied, including fitness for a particular purpose.

Due to the nature of cosmetic and chemical products, individual results and reactions may vary.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages, including allergic reactions, misuse, or improper application.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Luscious Lashes Supplies, Shopify, and their affiliates from any claims arising from your breach of these Terms or misuse of products.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain in full force.

SECTION 19 – WAIVER & ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us and supersede all prior agreements.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our consent. We may assign these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except where local consumer law applies.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms should be sent to:

Luscious Lashes Supplies
📧 supplies@lusciouslashes.co.uk